Application (Software) Support Executive
- Alpha lus
- 2 to 7 Yrs
- Mumbai
- 5 years ago
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Job Description
Application (Software) Support Executive (ASE) Application (Software) Support Executive (ASE) Roles Responsibilities Be an active part of the Client Delivery or Client Monitoring Team and provide end- to- end internal and external implementation support for Alpha Plus suite of software solutions, including pre- deployment preparation, deployment, UAT, security- clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring Impart UAT Product Training to clients Ensure trouble- free Warranty AMC support to Alpha Plus clientele Handle software installations for internal products Conduct periodic health- checks on software solutions deployed at client locations Undertake Proof of Concept (POC) at client locations in coordination with Business Team Document and track incidents reported by the clients Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution Ensure smooth and consistent Client Relationship Management Assist in testing, release and maintenance of pre- deployment software releases Assist in organized deployment of patches, security fixes, and periodic product upgrades Qualification / Skill- sets B. Sc. / B. Sc. (IT) / B.E. / B. Tech. or other Technical Graduates No prior experience is mandatory In- depth knowledge of various OS, SQL / Oracle database(s), and hardware is a pre- requisite Proficiency in deploying web- based applications Sound skills of software troubleshooting and diagnosis Excellent analytical and on- the- spot thinking ability Basic computer skills, including email writing, is a must Sound communication, inter- personal documentation skills Readiness to travel across the country for client- side implementation at least 2 - 3 times each month Willingness to acquire in- depth functional knowledge of APT software products Added Advantage Qualification / Skill- sets Powerful command on English, especially written and oral communication Prior experience of 1 2 years in a similar job profile for Software deployment / troubleshooting Close,
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Application (Software) Support Executive
Contact Details:
Company Name: Alpha lusLocation(s): Mumbai
Keyskills: rights management
Alpha lus
Alpha Plus Technologies Pvt. Ltd Founded in 1992, as the brainchild of an ex-banker, ALPHA PLUS TECHNOLOGIES is the new generation provider of powerfully smart solutions for the Global Market. Though our expertise belongs to the BFSI Industry, given our great suite of Compliance solutions that e...
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