Healthcare Testing Practice Lead
- Best infosystems
- 13 to 18 Yrs
- Bengaluru
- 4 years ago
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Job Description
HEALTHCARE TESTING PRACTICE LEAD
Location: bangalore/ChennaiROLE DESCRIPTION:
- ROLE DESCRIPTION Responsible to deliver high quality technical solutions, skilled engineers leading and provide technical support during the sales / pre-sales process. The Practice Lead will remain a part of the Service Line organization and will work closely with the Service Line Partner in ensuring successful customer service delivery.
- Key responsibilities of the Healthcare Practice Lead include the following:
- Develop / Drive technical solutions to help improve delivery efficiency
- Provide delivery support to resolve technical and delivery issues
- Pre-sales support for proposals in terms of technical approach and estimations
- People career development
- Continuous reskilling / upskilling in the practice
- Work with sales / service line solutions group to develop new technical solutions based on inputs from customers or market trends
- Participate in customer visits, share details of practice capabilities, share points of views on technology trends and experiences from other customers.
- Engage with customers to drive innovations, value adds and drive testing delivery
Customer Management
- Participate in customer visits, share details of practice capabilities, share points of views on technology trends and experiences from other customers.
- Engage with customers to drive innovations, value adds and drive testing delivery
Service Delivery Management
- Support pre sales activities with the vertical sales and account teams
- Support in resource planning, talent acquisition based on customer demand.
- Bring thought leadership to IG through workshops, methodologies, tools & case studies showcasing Service Lines capabilities.
- Service Capability Management
- Revenue growth of the practice
- Pre-sales support and Technical & Healthcare expertise for prospects
- Support Healthcare IG to take technology solutions to the market
- Implement Service Line solutions / accelerators that provide a differentiator and benefits to the customers / prospects
- Participate in workshops that showcases Service Lines capability
- Thought leadership and best practices sharing across accounts within the IG and from the practices through connect sessions
- Build Healthcare testing capabilities within the practice including through training initiatives and certifications
Required Experience Profile
- 18+ years in Test Engineering with at least 10+ years in Healthcare Industry
- Experience in testing on applications and products in the Payer, Provider and / or Med-tech domains
- Proficient in understanding the regulatory compliances like HIPAA, Validation testing and has tested products with HL7 standards
- Has led / managed a large team of 100+ or has led / managed multiple teams / accounts as part of test delivery excellence with stakeholder management including business program directors
- Has experience and / or has led teams in the areas of Automation, Performance, Security, Package and Digital applications
- Manage a wide range of service delivery and service assurance test programs in support of key initiatives
- Drive delivery excellence in testing programs by tracking SLAs and report to the customer on a regular basis
- KEY PERFORMANCE INDICATORS MEASURES
- Service Delivery Excellence Customer Satisfaction measured through CES & PFS Surveys
- Revenue Growth Linked to the target Service Line
- Solutions for Go-to-Market offerings No. of solutions developed / accepted by the customers and benefits achieved through them
- Talent Management No. of Employees upskilled and reskilled for Healthcare including certifications
- Fulfilment of Staffing opportunities %
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Healthcare Testing Practice LeadContact Details:
Company: Best InfosystemsLocation(s): Bengaluru+ View Contact
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₹ 18 - 26 Lakh/Yr
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