AEM Cloud SME @ Adobe

Job Description

AEM as a Cloud Service - Cloud SME AEM Cloud SME
Job Description Location: Noida/Bengaluru
The Challenge
As Adobe continues to drive its Experience Manager (AEM) product line into the Cloud with a new SaaS-like offering, we are looking for customer facing, application layer experts to support customers on their journey. The Cloud SME will be responsible for both ensuring a successful transition into the new Cloud based offering, and continued optimization and value realization once fully running. The Cloud SME team is made up of technically savvy individuals who have extensive experience supporting web-based applications. The result we desire is delivering exceptional service as AEM application trusted advisors working directly with our clients, understanding business and technical requirements, then translating that into solutions that ensure customer success.
This position includes all of the following aspects:
.Support the continuous improvement of AEM deployments through technical process,optimization of software configurations, training and best practice guidance
.You will have strong focus on client success
.There will be frequent interaction with clients ranging from technical development andoperational teams through to senior leaders
What you need to succeed:
.BS or MS in Computer Science or equivalent with 5+ years of working experience intechnology sector, IT operations a plus
.Working knowledge of AEM or equivalent Java based applications
.Ability to comfortably investigate and troubleshoot complicated AEM issues
.Experience with load testing protocols and tooling
.Knowledge of CICD and pipeline technologies
.Handling customer calls about AEM performance
.Technical report writing and root cause analysis documentation
.Identify patterns of problems and work with Product Engineering groups to driveroadmap
.Lead projects that fall outside of our standard operations envelope, such as theinvestigation of new product feature implementation
.Stay up-to-date on AEM, cloud, CICD and container technologies
Duties include:
.Natural tendency to take initiative and lead. Providing encouragement, mentoring, andtechnical guidance
.Help to create a culture of delivering high quality customer service and satisfaction
.Manage multiple competing priorities in a fast-paced environment
.Active accountability with escalations management
.Be an active participant in planning and executing quarterly milestones
.Proactive, flexible, and have impeccable follow through
.Be eager take on any tasks that need to be accomplished
.Reporting Structure: Reports to Cloud Native Managed Services Management, worksclosely with peers, and product line managers, and Adobe Global Services groups
Special consideration given for:
.Master's degree or other advanced education
.Prior experience developing and maintaining Adobe Experience Manager or as a web-based applications administrator
.Knowledge of and experience with digital marketing technologies
.Prior experience with customer success in a SaaS based environment
.Experience using digital marketing products and FSI vertical experience
.Consulting and/or technical training experience
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: AEM Cloud SME

Contact Details:

Company: Adobe
Location(s): Bengaluru

+ View Contact