Back Office Executive Job For Freshers @ Alpha Tech Solutions

Provide direct and prompt customer support to all Canadian customers through email and live channels.
Act as the main escalation point for outsourced BPO agents and for other internal specialized teams.
Take full ownership of our internal and external knowledge management centre and updated resources as our product offerings scale.
Create escalations, macros, and tiered support pathways to triage customer support requests to specialized internal teams
Oversee the SLAs for support and ensure that support capacity is accounted for as we scale.
Responsible for expanding our support capabilities by introducing new live channels that are applicable to Canada's support expansion.
Own the development and maintenance of a customer support dashboard to track the KPIs associated with the Canadian support product.

Call & Whatsapp HR Aman Sir - (7543944*** )