Urgent Opening For Manager After sales|E
- Yellow Box Hr Services
- 7 to 12 Yrs
- Bengaluru
- 2 years ago
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Job Description
You will be managing service/ warranty process horizontally across categories
involving one or more business lines in Private Label.
- Govern Field Service operations, Call centre operations & Service revenue business
- Connect technical teams at manufacturer side & Authorized service provider side to plan for
warranty setup.
- Coordinate with manufacturers & authorized service providers to identify product failure modes and get the SOPs for failure diagnosis & the product repairs created.
- Enable service partners on new product launches including arranging the training & samples, etc.
- Complete end-to-end spare parts management from identification of spares to ordering to
distribution to replenishment & return flows for defective spare parts from authorized service
providers.
- Work with internal teams such as EKL, Cx, Jeeves, Product, etc. to develop & deploy solves for prioritized problems
- Conduct Field failure analysis during DOA/ warranty period & close loop product feedback with Quality & sourcing teams
- Create & monitor revenue business through the existing channel of authorized service providers
- The projects would include but not limited to:
Warranty flow execution at scale
Enable service partners with service manuals, product samples & training
Spare parts planning
Service audits
Monitor & reduce warranty claim leakages
Establish governance framework including setup of metrics with the service partners
Close-loop product feedback with Quality teams
*Should have worked in setting up Service operations, warranty tracking, product quality
feedback, profit center development, IT support for Service design and service brand
management.
2. Your profile makes us believe that you are an innovative process & business manager with
superior analytical abilities to dig several layers deep into metrics to identify trends and root
causes.
3. You have sense of ownership & problem solving attitude
4. You can support developing and presenting business cases to all levels of the organization to
get their buy-in.
5. You have a demonstrated record of delivering superior results.
6. You can demonstrate that:
1. You are comfortable interacting with cross-disciplinary technical and non-technical
teams.
2. Strong organizational and multitasking skills to help you balance competing priorities
with ease.
3. You have excellent written and oral communication skills including an ability to
communicate with all levels in the organization (technical, business, executive).
Requirement:
Minimum 5-7 years in appliances/electronics service industry
Pan India after sales service handling experience is must
Should have worked in a similar role at a HO level in companies such as Samsung/ LG/
Whirlpool/ Philips, etc.
Experience leading complex warranty & service processes
pls share resume at su****************r@gm**l.com
,Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Urgent Opening For Manager After sales|E
Contact Details:
Company: Yellow Box HR ServicesLocation(s): Bengaluru
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