Minimum of 2 - 6 years of advanced Excel & VBA exp.
Should have WFM Knowledge & able to create dashboard
Proficient with MS Office Applications like Excel, Access.
Being able to design reports & tools with VBA macros
Ability to use the data from an analytical viewpoint
Good knowledge on the use of charts
Should be able to identify opportunities of automating reports and dashboards using advanced formulas, & VBA
Build Multiple & Analytical dashboards & reports that reflect the priorities/MSA KPIs of the centre and business.
Creating Financial impact analysis reports & Dashboards.
Be able to work/generate simple to medium complex SQL queries for reporting purpose.
Provide analytical inputs to improve the efficiencies of various departments, based on their respective business needs.
Highlighting / identification of process gap and improvement to the Top Management.
Be proactive in seeking and giving business critical information/ feedback that can help enhance operational effectiveness
Ensure complete root cause analysis for any key metric/KPI not performing, along with detailed analysis/reasons.
Perform other work as required and assigned.
Required Candidate profile
Minimum Graduation.
Should have financial knowledge of call centers workings
Knowledge of various Call Center Reporting Systems would be a plus.
Contact-8591162***/ an***i@pe**r.com