Team Leader
- A2Z YouthSolution
- 1 to 5 Yrs
- Delhi, NCR
- 4 years ago
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Job Description
Team Leader
Support team manager and performs management duties.
Team handling and taking escalation calls.
Communicates deadlines and sales goals to team members.
Conducts team meetings to update members on best practices.
Provide quality customer service, answering customer enquiries and effectively handling customer complaints.
Responsibilities :-
It can be used to optimize assignment for skills-based routing and to identify knowledge gaps that can be rectified with additional training.
Which may include achievement of first-call resolution, post-call measures of customer satisfaction, lead generation, or other measures of performance.
Voice quality management for contact centre supervisors, making it easy to assess hold time, average call handling time, and measures of customer satisfaction, alongside custom reporting on specific business goals.
Monitoring and managing Voice quality of the individual Calls by recording some percentage of agent calls, which can then be scored against each contact centers key metrics
Skills:-
Excellent verbal and written communication skills
Good problem solving and critical thinking ability.
Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in a clear and concise manner
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Allied Health ServicesFunctional Area: Not ApplicableRole/Responsibilies: Team LeaderContact Details:
Company: A2Z YouthSolutionLocation(s): Delhi, NCR
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