Assistant Manager - Genome Operational
- Genpact India
- 4 to 6 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Assistant Manager- Genome Operational Excellence SpecialistAs an Ops Excellence Specialist in Genome, you ll own the backend processes aimed at enhancing the learning experience for learners, globally.
This role is both critical and strategic in enabling Genome adoption and success, and is not only high visibility but is also bound to have high growth potential. That s exactly the reason we are looking for a self-starter who is energetic, agile, detailed-oriented, technologically savvy, passionate about learner experience and working in teams, and can work closely with senior leadership and stakeholders in the organization.
Responsibilities
- Own end-to-end management of all learning content including creation, change requests, archival, etc. for skills on Genome on EdCast, special programs, and Adapt & Rise (our external-facing learning platform)
- Project manage staging requests received from Knowledge Managers (KMs) and Community Managers (CMs) aligned to respective skills; ensure all requests routed via workflows and otherwise are processed FTR and within the agreed SLAs
- Own administrative setup on Edcast across Immerse, Transform and Solidify stages in Genome manage pre & post-session activities, ensure task readiness, availability, set up, etc.
- Ensure content requests are supplemented with required meta-data where required, appropriately recorded, and periodically reported
- Focus on learner experience through rigorous, continuous Quality-check (QC) of content staged by you and team-members, leverage multi-device testing wherever possible, to ensure zero-surprise operations close loop with KMs and CMs where necessary
- Leverage data and insights to ensure learner data is recorded accurately basis the agreed metrics, and communicated to stakeholders as required within the stipulated timeframe
- Ensure Genome Content Engineering Practices (CEP) are followed and are in line with the defined Standard Operating Procedures (SOPs); maintain and update SOPs as required
- Ensure successful closure of learner helpmate tickets within the defined SLAs
- Good Program Management (proactive follow-ups, ability to independently close out open tasks and meet deadlines)
- Excellent proficiency in written and spoken English
- MS Office, good MS Excel skills are a must
- Team player
- Tech-savvy and problem-solving ability with a keen eye for detail
- Graduates and above
- Experience in the Learning & Development function of an organization will be an added advantage
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - Genome OperationalContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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