Assistant Vice President - Service Delivery
- Genpact India
- 10 to 14 Yrs
- Jaipur
- 4 years ago
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Job Description
Assistant Vice President, Service Delivery Leader
In this role, you will be responsible to support operations strategies for growth and improve customer experience & trust.
Also responsible for providing support and conduct client conversations/diagnostics projects to crystallize solutions for long-term ops engagements ultimately delivered through our operations centers worldwide.
Responsibilities
- Undertake specific solutioning assignments in Operations to drive growth.
- Conceptualize and architect scalable solutions in the domain as part of broader banking industry convergence
- Provide thought leadership and diligent execution on diverse projects (consulting, assessment, analytics projects)
- Be responsible for profitable project execution in partnership with the delivery team and develop expertise in the offering areas
- Develop digital and technology-enabled solutions to transform efficient operations e.g. case management, RPA solutions
- Evangelize the solution and work along with the delivery teams to implement and strengthen the value proposition
- Identify and evaluate companies with leading / new solutions to develop partnerships for joint use cases. Keep a pulse on the market, client needs, and competitor solutions for the same
- Identify performance bottlenecks in the process and recommend technology-led interventions that can be introduced
- Build technical design and functional documentation for incumbent solutions built as needed
Minimum qualifications
- Significant Knowledge in Banking Operations Management
- Good Interpersonal Skills to connect at the CXO level
- Experience with partner management for MIS/analytics team
- Validated experience in driving operations transformations using digital, analytics and process quality, operations strategy
- Experience in the latest banking operations solutions and emerging fraud areas
- Experience in operations management or banking domain is a plus.
- Excellent Interpersonal / Communication Skills/ Clear Thinker /Team Player
- Ability to work in a diverse environment and look after ambiguity.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Assistant Vice President - Service DeliveryContact Details:
Company: Genpact IndiaLocation(s): Jaipur
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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