Customer Service Executive
- DCB Bank
- 0 - 2 years
- Visakhapatnam
- 4 years ago
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Job Description
Job Summary
- To acquire new quality customers and cross sell various products as desired by the Bank from time to time
- To ensure accurate, timely and error free processing of customer service requests
- To overcome problems using guidelines and escalate with expediency, when necessary.
- To ensure the best visual impact of the branches on customers
Detailed Responsibilities
- To work for providing first class service experience to existing customers and take references for acquiring new quality customers.
- To cross sell deposit and fee products to such customers and penetrate better market share
- To acquire high quality customers aRetail TD Retail CASATo constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same
- To generate fee revenue for the Bank with the help of Insurance, Mutual fund, Trade finance business, etc.
- To keep updating knowledge and exposure to various banking products both internal as well as competitor.
- To continuously improve product knowledge and awareness of market trends and competitor products.
- To overcome problems using guidelines and escalate with expediency, when necessary.
- Other duties may be assigned from time to time as desired by the Bank
Desired skills and competencies
- Good knowledge of the geographical area
- Experience in banking as well as exposure to banking products is desired communication skills with good command in English and Local Language is mandatory
- Working knowledge of PPTas and understanding of MIS.
- Disciplined on the compliance and Audit part and knowledge of the product being handled
- Good co-ordination and networking skills Sales
- Experience desired, though not mandatory
Job Classification
Industry: BankingFunctional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate
Contact Details:
Company: DCB BankLocation(s): Visakhapatnam
Keyskills: Sales Networking Compliance MIS Banking banking products Customer Service Executive Auditing
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DCB Bank
DCB Bank Limited DCB Bank Limited is a private sector scheduled commercial bank in India. It has a network of 331 branches. and around 505 ATMs in the country. It offers products to individuals, small and medium businesses, rural banking and mid corporates across the branch network.
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