International voice process - ( Customer &)
- Ignites Human Capital
- 1 - 5 years
- Hyderabad
- 4 years ago
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Job Description
We Are Hiring for INTERNATIONAL VOICE PROCESS.
Profile -: Associate / Senior Associate (Technical & customer Support)
Requirement -: Good Communication Skills
Exp required -: 0- 5 yrs
Age Criteria -: 18 -33 years
Shifts: Rotational
Location : Bangalore
Benefits with us -: Unlimited Incentives + Travelling Allowances
Responsibilities and Duties
The primary responsibilities of a Customer Service specialist would be:
- Handling escalations and complex queries.
- Manage large amounts of incoming and outgoing calls
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Key skills required:
- Proven customer support experience or experience as a client service representative
- Excellent communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Ability to handle pressure
- Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Education:
- Higher Secondary(12th Pass) / Any graduates
Language:
- English (Required)
Interview Round:
Amcat
Operations
(Note: All the rounds are Held through telephonic)
EM*********i@ig****s.in
NOTE: - Please call or whatsapp Roopa @ 7829422*** / nivedita@ 7816042*** / and schedule your telephonic interviews !!
!!!Thanks & Regards HR TEAM!!!
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / BlendedEmployement Type: Full timeEducation
Under Graduation: Graduation Not Required, Any GraduatePost Graduation: Any Postgraduate, Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Ignites Human Capital ServicesAddress: No, 665, 3rd floor TKS plaza, Jaynagar 5th Block, BANGALORE, Karnataka, IndiaLocation(s): Hyderabad
Keyskills: Inbound Process Customer Service international bpo good communication skills Finance Banking customer care Semi Voice international voice UK Shift senior associate Customer Support Australian Technical Support uk process Call Center cso Us
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Ignites Human Capital
igNITES is an established, Owned and managed company, whose goal is to provide clients with the very best quality, value and service in human capital consulting.
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