Associate Director Sell @ Flipkart

Job Description

Job Description :
A Sell side role at Flipkart entails category management based on deep customer centricity, strong analytics, sharp planning and story-telling coupled with product/tech understanding for an enhanced customer experience
What This Job Entails
Customer understanding

• Be the voice of the customer internally
• Understand needs - even those that the customers themselves may not realize
• Stay on top of changing trends and strategic priorities through in-depth data analysis to predict customer behavior

Pricing

• Develop the right pricing policy - identify opportunities for giving customers value through intelligent and limited discounting.
• Use discounting to drive portfolio mix and achieve strategic goals

Merchandising

• Develop and execute plans to showcase the right products
• Identify cross-selling and upselling opportunities
• Own the customer experience in the category - make navigation, discovery easier,Save the customer time
• Identify the parameters customers use to make decisions and ensure catalog richness

Marketing

• Work with marketing to identify the best RoI initiatives to build awareness and encourage trial across channels - SEM, SEO, TV Commercials, etc.
• Understand SEM, SEO and Email marketing - identify the right keywords, reduce SEM costs while increasing conversions of website visits to orders

Promotions

• Create promotions to drive revenue, margins, etc.
• Own both creation and execution of promotions calendar including special & Topical occasions

Catalogue

• Own catalogue content creation - lead catalogue photoshoot & content creation, drive this via internal catalogue & marketing teams
• Drive better conversions through catalogue improvement & enhancement basis customer insights

Operations

• Work with internal sourcing, quality & design team to track key project milestones, ensure processes are followed for review & reporting of the same
• Work with buying and sourcing teams to plan inventory & inwarding as per requirement, ensure inventory sufficiency & reduce non-selling inventory

Associations And Collaborations
The role requires close collaboration with following teams:
Category
Central Marketing
Business Finance
Analytics
Inventory
After sales
Wo****g@Fl*****t
Opportunity to work in a world class facility, with passionately driven team mates who ensure an environment of learning and growth while having fun. You get a chance to work with new generation of entrepreneurs and help them take their business to next level with the help of best-in-class technology
Qualifications And Experience

• Educational background - MBA from Tier 1 college
• Minimum 10 years work experience in Business & Customer Facing Roles
• Desire and ability to think like the customer
• Ability to translate strategies into execution plans and take them to completion
• Highly analytical
• Willing to take calculated risks to grow the category
• Excellent verbal and written communication with interpersonal skills
• Strong understanding of technology and business
• Must be willing to learn
• Ability to connect with people across teams & levels
• Strong bias for Action - Flipkart works at a very rapid pace

Employement Category:

Employement Type: Full time
Industry: Internet
Functional Area: IT
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Associate Director Sell

Contact Details:

Company: Flipkart
Location(s): Bengaluru

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