Telecom Lead @ Hyper Think Systems

Coordinate and administer telecommunications activities
Confer with business units to determine phone system needs, to establish
project priority, and to assist with resolution of telecommunication problems
Participate in IT teams to evaluate phone hardware and software
requirements
Perform analysis of needs and contribute to the design of phone architecture,
integration, and installation
Responsible for all company telecom, phone, faxes, fax servers and phone
switches
Understanding, knowledge, and experience with Cisco telephony
architecture including PBX, Cisco Unified Communications Manager, Cisco
Unity Connection and Cisco Unified Contact Center.
Understanding, knowledge, and experience with video, voice and content
collaboration and communication solutions.
Understanding, knowledge, and experience with BlackBerry and EMM
solutions
Understanding and knowledge of voice recording and dialler software
Administer programming and support for all moves and changes required on
Cisco switches and VoIP
Support document and support of all telephony disaster recovery for all client
sites
Assist and maintain documentation for the phone network and IT related
support
Assist and maintain a formal system of evaluating all telephone systems and
materials used to maintain them
Access management and CCTV expertise a plus