Merchant integration Manager
- Team Management
- 12 - 20 Years
- Mumbai
- 4 years ago
- Email to a friend
- Report this job
Job Description
Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm!Hope you are doing well.
Please find the details for an Immediate Opening for Merchant integration Manager position currently open with one of our clients at Mumbai (Client name is being kept confidential till your resume is shortlisted).
Company Profile:
Founded in 2009, our client is a global fintech company. They provide online mobile payment services, offering a payment interface that directly charges payments made to participating retailers to a customer mobile phone number. Their clients include leading digital companies, social networks and major e-commerce retailers.
The Company has developed an accessible technology platform which is an interface for consumers, and links the phone carrier (Vodafone, Deutsche Telekom, EE etc) together with global merchants (Google,Apple, Spotify etc) allowing these merchants to accept payments from anyone with a mobile phone.
Our client is headquartered in San Francisco and London, with offices in Mumbai, Munich and sales offices throughout the world, comprising c150 employees in total.
Since November 2017, our client is listed at the London AIM.
Position Title: Merchant Integration Manager
Location: Andheri, Mumbai
Qualifications: Bachelor's degree in Engineering, Computer Science or related technical field or equivalent industry experience
Experience Required: 12+ Years
Job Summary
The primary responsibility of this role is to provide white-glove technical and operational support to our clients engineering, operations, and support teams. This is a highly visible, external-facing role that works cross-functionally with program management, product management, engineering, and first-line technical support teams to deliver high-quality support. The Technical Operations Engineer will be a subject-matter expert in products and services, perform testing and verification of integrations between client and troubleshoot, diagnose, and propose solutions to technical issues, and support first-line technical support teams to solve issues efficiently and quickly. A self-reliant person, a team-player and a fast learner with problem solving and communication proficiency.
Responsibilities
Become a subject-matter expert in payments products and solutions
Assist merchants/clients with their integration to APIs and systems, including answering product questions, testing and validating integrations, and troubleshooting and solving issues
Managing multiple merchants onboarding and tracking their connection status at same time
Assist clients in resolving any post-launch operational questions and issues
Use issue trackers and other tools to catalog, prioritize, and track support requests from inception to resolution
Take ownership over support issues, ensuring they are worked on quickly, are solved correctly, and are handled within expected timeframes
Assist level one support teams in resolving issues
Analyze available data to identify trends and emerging issues, then take ownership to see them through to resolution before becoming bigger problems
Create and maintain department documentation, including onboarding, integration, and troubleshooting procedures
Prepare accurate and timely reports
Handle multiple issues and projects simultaneously, as well as difficult situations, effectively and with composure while maintaining a positive attitude
Maintain professional, jovial relationships with clients
Anticipate client needs and deliver an above-and-beyond level of service to ensure your clients needs are met at all times
Support Business Development in the pre-sales phase with technical knowledge & advice
Support the engineering team
Qualifications and Skills Required
Bachelor's degree in Engineering, Computer Science or related technical field or equivalent industry experience
You have experience as a Technical Support Engineer, Technical Operations Engineer, Technical Account Manager, Customer Success Associate/Manager, or similar role
12 years or more experience in this or similar roles
You have experience working on or with payments products and services or e-commerce systems
You have excellent oral and written communication skills including the ability to communicate effectively with both technical and non-technical audiences
You have hands-on experience with our current technology stack: Linux, Java, SQL, Git, AWS
You have practical experience with REST and JSON and have a good understanding of API architecture
You have a solid foundational understanding of computer systems, the internet, internet security, web applications, APIs, and mobile devices
You can write scripts and use various utilities to make quick work of laborious tasks, for example using shell, Linux utilities, regex, and Python
You can diagnose and troubleshoot technical issues, apply critical thinking, inductive and deductive reasoning, and propose options and solutions to resolve problems
You possess the ability to quickly understand and translate complex product and technical concepts to non-technical and executive audiences through your developed skill set of interfacing with external stakeholders
You can statistically analyze data to identify problems and trends
You can read and understand application logs
You have experience using issue/incident management software such as JIRA, Zendesk, Salesforce, or Service Now
You are independent and thrive in a self-motivated, fast-paced, often ambiguous, and rapidly changing environment
You have a strong bias for action and the ability to juggle multiple priorities
You can create a sense of urgency for day-to-day priorities requiring immediate attention
You can work efficiently with colleagues across time zones and different cross-functional teams
You have a service-oriented attitude and a high degree of customer service
Ability to initiate, prioritize, and complete projects under minimal supervision
Foster the spirit of collaboration across multiple internal teams
Maintains a positive attitude during chaos
Since I feel that you are a good fit for this position, could you please immediately send me your updated CV along with answers to the following questions:
Full Name:
Graduation:
Current Organization:
Current Designation:
Total Experience:
Current CTC:
Expected CTC:
Current Location:
Contact No.:
Notice Period:
Availability to interview next week , if shortlisted:
If you have any questions or concerns, please do not hesitate to contact us. Also, please feel free to forward this email to your friends and colleagues if you feel they might be interested in this position.
Warm Regards
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: ITRole Category: System AnalystRole/Responsibilies: Merchant integration ManagerContact Details:
Company: Team ManagementLocation(s): Mumbai+ View Contact
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