Assistant Manager & Operations Manager
- Pes Hr Services
- 2 to 6 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
- 2-3- year of relevant experience International BPO Operations Experience is must.
- Work Location : Gurgaon
- Should be from BPO Background
- US Shifts Any Rotational Shift with Any 2 Rotational Weekly Off
- Immediate Joining / 15 Days / 30 Days.
- Strong in People Management and Operations governance
- WFO/WFH
- Graduate Any discipline.
- Excellent Communication skills in English
- Excellent written and verbal communication.
- Confident and self-motivation attitude.
- Good process management skills.
- Strong interpersonal and influencing abilities
- Responsible for operations delivery for the customer service process for the largest.
- Key KPIs include Service Levels, CSAT and Quality Assurance
- People Metrics Shrinkage and Attrition
- Channel of service Inbound Voice and Email.
- Conducting Performance Reviews and Coaching for team members
- Weekly client interaction
- Quality and Training
- Team management/Performance evaluation
- Process Improvement/ Compliance
- Identify and drive continuous improvements and initiatives in process.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Operations Management / Process AnalysisFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager & Operations ManagerContact Details:
Company: PES HR ServicesLocation(s): Noida, Gurugram+ View Contact
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