Assistant Vice President - ServiceNow Lead
- Genpact India
- 7 to 8 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Assistant Vice President, ServiceNow LeadIn this role you will be responsible for leading the ServiceNow practice, developing solutions for Genpact internal requirements and if required, for external clients of Genpact.
Some of the areas of focus will include:
- To drive Automation, Self Help, Self-Heal, Elimination, AI Chatbot
- Driving standardized solutions by implementing and facilitating technical standards, processes, and procedures
- Driving consistency in common processes across globe & standardization to have an established, time tested processes to decrease ambiguity, drive quality, efficiency and increase employee morale.
- Experience in driving large teams, leading the team remotely across geographies and evaluate performance
- Guide and influence successful delivery of ServiceNow suite of modules and products implementation and improvements
- Drive ServiceNow implementations and solutions and ensure that Service Delivery and Operations acceptance criteria are met in relation to People, Processes and Technology prior to inclusion to operations.
- In depth knowledge and experience of implementing and running ServiceNow products and modules including ITSM processes like Change Management, Incident Management, Problem Management, Service Request management, etc, Software Asset Management, Hardware Asset Management, CMDB, Discovery, Automations, Knowledge Management, Chatbots, NLU and AI based modules.
- Expertise in Defining Process and ensure the implementation within the Service Delivery Organization; exposure to ITIL Best Practices is vital
- Excellent in Coordination with multi-functional teams and vendors for evaluation/rollout of new technologies
- Build relationship with business partners
- Innovative and solutioning demeanor
Minimum qualifications
- B-Tech, MCA or MBA IT from reputed university
- Relevant years of experience in leading and driving ServiceNow engagements and programs with focus on customer service and having overall experience of 7 to 8 years in similar industry
- Certifications in various modules and products of ServiceNow and ITIL Foundation certified
- Good interpersonal skills
- Prior managerial experience including training and mentoring of manager, engineers, partners, and vendors.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Assistant Vice President - ServiceNow LeadContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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