Lead Software Engineer - Hyderabad @ Freshdesk

Collaborate and work closely with the product and platform engineering teams with a vision to design and develop truly scalable and reliable products.

Design, write and deliver software to improve the availability, latency and performance of Freshworks products.

Undertake architecture reviews and define policies, frameworks and best practices for application development deployment.

Triage and Root cause analysis across the complete application stack.

Derive and define SLOs and SLIs.

Continual improvements to MTTD and MTTR in collaboration with the

products and platform teams.

Define and drive automation and orchestration strategies.

Establish credibility with the quality of your own and your team s technical

execution.

7 - 12 years of SRE experience in architecting, designing and developing complex distributed systems.

Strong experience in full stack application development deployment across public cloud platforms.

Hands-on experience in designing, instrumentation and configuration of Observability (metrics, logs, traces), and load testing tools.

Knowledge of JVM concepts like garbage collection, heap stack, profiling and class loading.

Experience with Microservices based architecture and RESTful APIs.

Experience with large scale PaaS environments (VMs / Containers).

Cloud Platforms: AWS, GCP , Azure

Virtualization: Dockers, Kubernetes, EC2, GCE

Programming Languages: Java, Python, GO

Technology Stack: Prometheus, TICK Stack, ElasticSearch, SumoLogic,

New Relic, Splunk, Datadog, Jaeger, Zipkin, Terraform, Apache JMeter

Databases: MYSQL, Cassandra, Postgres, AWS S3, MariaDB, Redis,

AWS RDS