Sr. Manager/ Manager - Process Excellence (Six)
- Teleperformance
- 8 - 13 years
- Mumbai
- 4 years ago
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Job Description
Roles and Responsibilities
Sr. Manager/Manager - Process Excellence
Location : Mumbai / Bangalore / Mohali / Indore
- Certified lean Six Sigma Black Belt
- Should have expert knowledge in Six Sigma and Lean Techniques
- Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
- Knowledge in RPA opportunity identification and deployment
- Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy-ins and clear ROI showcasing
- Preference to candidates who have supported BPO processes (Travel, BFSI, Healthcare etc. ) in PEX capacity.
- Preference to candidates with exp -Contact center service channel: Voice, email, chat, BackOffice
Desired Candidate Profile
- Bachelors or higher education degree with overall 8 -12 years experience with a minimum of 4-7 yrs of experience in a Process Improvement(PEX) role
- Should have experience of leading/mentoring > = 10 Six Sigma projects
- Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.
- Excellent writing and reporting skills in order to transform the conversations and the current working procedures into documented business outcome notes.
If interested, pls send your updated resume to ni********t@te****************s.com with the following details-
- Current CTC & Expected CTC :
- Notice Period:
- Reason for change :
- BlackBelt Certification: Yes/No
- Notice Period :
Perks and Benefits
Job Classification
Industry: BPO / Call CentreFunctional Area: Quality Assurance, Role Category: Business Process QualityRole: Business Process QualityEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: TeleperformanceAddress: Plot No. 408,,,PHASE-III,UDYOG VIHAR, GURGAON, Haryana, IndiaLocation(s): Mumbai
Keyskills: Six Sigma Process Excellence Six Sigma Black Belt Lean Six Sigma
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Teleperformance
Worldwide leader in outsourced Omni channel customer experience management, serves companies and administrations around the world through its core services of customer care, technical support, and customer acquisition, as well as through its speciali
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