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Hiring For Genesys Cloud Architect with a @ Skillventory

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 Hiring For Genesys Cloud Architect with a

Job Description

Roles and Responsibilities

Responsibilities:

  • Creates design documents that ensure consistency in Solutioning across the Engineering organization.
  • Responsible to create Engineering architecture to ensure that solutions are built within a consistent framework.
  • Act as the Subject Matter Expert for Sales and other CFTs.
  • Create BOQ along with discussion with Vendor for Contact Center and 3rd party solutions like WFO, CRM Connector etc.
  • Lab testing for features/functionality/interoperability and testing of 3rd party solutions integration like Recording as well as any other Custom solutions
  • Provide L4 support to Operations for any design or repeated issues which needs Engineering intervention.
  • Assist in RFP responses with review of detailed technical solution provided by Solution Engineers.
  • Participate in discussions for customer requirement gathering, provide detailed solution overview of Contact Center offering including 3rd party solutions and managed services support framework.
  • To design solution for IVR, ACD, Dialer, CTI, Multimedia, CRM Integrations, Customized Reporting, Recording, QM, Speech Analytics, WFM, monitoring, MPLS Network inputs and Bandwidth considerations.
  • Conduct POC, demo as per the customer requirements, design migration plans and support project management for generating project implementation plans.
  • Support Presales Team Product, BDM, Solution Architect for engineering support.
  • Assist Delivery team for Customer Onboarding incase of any new features or complex solutions.
  • Create Solution Design considering Regulatory aspects across various geographies.




Job Classification

Industry: Telecom / ISP
Functional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Any Specialization
Post Graduation: M.Tech in Electronics/Telecommunication, Computers, Electrical
Doctorate: Doctorate Not Required, Any Doctorate

Contact Details:

Company: Skill Ventory
Location(s): Mumbai
Website: http://jobs.skillventory.com

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Keyskills:   Sales Networking Requirement Gathering Project Implementation Managed Services Presales Solution Design Solutioning Lab Testing RFP

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