Manager WFM @ Teleperformance Global

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Manager WFM

Teleperformance Global
3 to 8 Yrs
Noida, Gurugram
4 years ago
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Job Description

Job description

Role and Responsibility:

Responsible for Reports and Data from Operations and Support
Responsible for adhering the processes
Ensure accurate forecasting of call volumes are done so as to effectively manage the roster.
Sound understanding of looking through reports and sharp analytical skills
Initiate automated support process.
Handle a team efficiently
Client Interaction.

Desired Candidate Profile:

Excellent command over English (Verbal & Written)
8 Years of total Experience and preferably in handling BPO business.
Advance Computer skills required

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Manager WFM

Contact Details:

Company: Teleperformance Global
Location(s): Noida, Gurugram

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Teleperformance Global

Teleperformance DIBS formerly known as Intelenet Global Services.

Manager WFM @ Teleperformance Global

Home > Customer Service (Domestic)

Manager WFM

Job Description

Job description

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Contact Details:

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Relationship Manager

Training and Quality - Manager

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