Area Manager - Andhra Pradesh & Telangana
- Flipkart
- 5 - 10 years
- Rajahmundry
- 4 years ago
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Job Description
Job purpose
At Ekart our continuous endeavor is to provide high quality experience to the customers by increasing operational excellence. The purpose of this job role is to lead Cluster Managers/Hub In-Charges through planning, organizing, controlling, coordinating and coaching. The Area Managers role is to ensure that 4-6 Hubs assigned to them are managed in a cost effective and profitable manner. That standard operating procedures are adhered by the Hub teams at all time.
Duties and Responsibility :
1. Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
2. Achieving Cost per Shipment. Maintain the cost of operations as per budget.
3. Achieve Zero lost shipment, shrinkage within hub and enroute.
4. Proper planning and coordination with support team for recovery if any.
5. Achieve productivity of Van/Bike as per budget.
6. 100% Compliance of KPI.
7. Continuous Process Improvement and Adherence of Quality Standards at all times.
8. Ensuring Customers are delighted at all times.
9. Ensuring stock accuracy is maintained at all Hub assigned to him.
10. Promptly and effectively manage customer escalations.
11. Ensuring employee engagement initiatives are implemented.
12. Ensure 100% ZTP (Zero Tolerance Policy).
13. Ensuring Area Deliverable are met duly reported.
14. Filling Gaps in employee head count within turnaround time.
15. Hub Performance reporting.
16. Ensure Profitable operations.
17. Ensure commercial and statutory compliances are met along with the support of teams.
18. Team Management, Training and Development of Hub teams.
19. Achieving Maximum Productivity of manpower.
20. Managing environmental bodies and statutory compliances.
21. Ensure Succession Planning at Hubs and implement special retention plan for HIPO talent.
22. Continuously improve in reducing Error rate in Operations Management.
23. Maintain high quality hygiene and safety for Facility & People.
24. Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate.
25. Ensure availability of adequate and trained manpower as per plan.
26. Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team.
27. Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge immediately.
28. Evaluate if the lost shipment cases qualify as insurance claim and that such claim are processed in coordination with Zonal Business Finance team.
29. Achieving capacity utilization as per budget.
30. Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process.
Attitude, Skills & Habits desired for the role:
1. Comprehension & Analytical Skills
2. Customer Orientation & Focus
3. Good Business Presentation Skills
4. Interpersonal and Intrapersonal Communication Capability
5. Team Building Capability
6. Flexibility & Adaptability
7. Market Knowledge and Orientation Understanding of competitors FAB (Features, Advantages and Benefits of the services offered), understanding of SWOT Analysis.
8. Situation Handling and Crisis Management Capability
9. Delegation and Empowerment Capability
10. Tactfulness
11. Time Management Capability
12. Stress Management Managing larger responsibility and being accountable
13. Coaching Skills Understanding team members capability and adjusting leadership styles.
14. Positive Attitude and Assertiveness
15. Emotionally Intelligent
16. Business and Commercial Acumen
17. Key Account Management Capability
18. Selection & Interviewing Skills
19. Managing Disciplinary Process
20. Planning, Organizing and Execution Capability
21. Managing Grievance.
Please share your resume- sa**************a@fl*****t.com
Job Classification
Industry: Courier / LogisticsFunctional Area: Procurement & Supply Chain, Role Category: SCM & LogisticsRole: SCM & LogisticsEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in Any Specialization, M.A in Any Specialization, M.Tech in Any Specialization, MCA in Any Specialization, M.Com in Any Specialization, MS/M.Sc(Science) in Any Specialization, Other Post GraduateDoctorate: Any DoctorateContact Details:
Company: FlipkartAddress: ALYSSA, BEGONIA, CLOVER,SyNo.12/4,12/6 to, 12/10,13P,14/3 to 14/9,14/11P,14/13to14/15 , Village, Outer Ring Road,Devarabeesanahalli Embassy Tech Village, Varthur Hobli, BANGALORE, Karnataka, IndiaLocation(s): Rajahmundry
Keyskills: Grievance Handling Training Business Planning Succession Planning FMCD FMCG Supply Chain Operational Support Operations Management Area Management
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