Customer Success Account Manager @ Adobe

Job Description

Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

• Drive Up-sell & Cross-sell from existing base of customers.
• Working closely with the North American leads in their time zone - 06:30 PM to 03:30 AM (night shift)
• The incumbent would create value-based relationship with our existing customers post sales.
• Develop understanding of Adobe's Creative Cloud for Teams, VIP & Renewal Programs, Conditions of Service, Commercial Terms and Adobe's standards for pricing.

• Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn to figure out the expansion opportunity in an account
• Securing and validating renewal orders, driving maximum renewal & up-selling from the install base Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions
• To build strong, trust based relationships with business partners inside and outside the organization, and to leveraging all available resources to support the business process of renewals.
• Managing the opportunity pipeline from week to week.

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: ERP
Role/Responsibilies: Customer Success Account Manager

Contact Details:

Company: Adobe
Location(s): Noida, Gurugram

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