Hiring For Service Desk// Technical Support @ Wipro

Job Description

Job description:

Hi All,

Greetings from Wipro Technologies.

We are currently hiring for Service Desk for the following role. Service Desk Agent L1Language: Proficient in English (Read + Write + Speak)

Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution.

Main responsibilities: Adherence to policies and procedures, closure of open calls after resolution.

Major activities:

Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD

Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User

Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution

Routes the enquiries to Resolver Groups as appropriate

Re-routes misdirected calls

Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures

Provides status and updates on tickets to authorized users

Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction

Makes recommendations for updates to the KB database

Desired Candidate: Good In communicationGraduate.

For more details contact and share your resume at -

mo*********9@wi**o.com

Job Classification

Industry: IT Services & Consulting
Functional Area: IT & Information Security,
Role Category: IT Support
Role: IT Support
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Wipro
Address: Sy No. 76P, 80P,,Wipro Limited,Sarjapur Road,Dodda, kkannelli, VARTHUR HOBLI, BANGALORE, Karnataka, India
Location(s): Hyderabad

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Keyskills:   Service Desk Technical Support