Process Associate- Customer Service
- Genpact India
- 6 to 11 Yrs
- Bengaluru
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
We are inviting applications for the role of PA, Customer Service
Responsibilities
Answer queries, requests and complaints through inbound/outbound calls, email and chat
Meet/ Adhere to Contractual Metrics & KRA s
Utilizes laboratory resources to walkthrough customers and verify symptoms for Technical issues
Validate customer entitlement, warranty and product information
Ensure required information is entered into central database pertaining to customer problems or requests
Complete logging of contacts encountered
Individual case management based on client agreement
Escalates technical or non-technical problems that are unable to be resolved on the spot to Level2
Flags up personal training requirements to Team Lead
Adheres to clients defined processes & procedures and company policies
Qualifications we seek in you
Minimum qualifications
Freshers are eligible
Any graduate degree or equivalent with a strong academic record
Preferred qualifications
Graduate from a reputed university with excellent interpersonal and communication skills.
Hands on experience in installation and troubleshooting of different versions of windows desktop operating systems
Experience in trouble shooting all hardware as well as connected software
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Process Associate- Customer ServiceContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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