Management Trainee-Master data management
- Genpact India
- 2 to 5 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Data Hierarchy Analyst, Master Data Management
In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to Customer master data domain. This role will be reporting to the manager of MDM. The resource will be working with a cross functional team and will maintain, analyse, execute requests with utmost quality with eye for details with good experience in MDM- customer master. We are looking for some who should be open to work in any shift as per the business requirement.
Responsibilities
Responsible for UCD shared hierarchy through data analysis, mapping, and alignment
Maintain Customer master hierarchy as per the SOP
Good understanding of Customer Hierarchies
Highlight and take appropriate help from the Lead on SOP deviations or issues
Take independent ownership of performance against all the assigned Master data processes and key categories such as hierarchies
Accountable for the quality and accuracy
Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)
Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
Be responsible for maintaining the SLA of each period and the delivery performance
Ensure that all the reports are maintained and cleared on time
Raise incident tickets to the relevant helpdesks when there is an issue
Participate in idea generation and improvement activities
Good knowledge of governing policies around customer data as per the area of work
Update /maintain the departmental procedures (SOP s) tools, and metrics for the master data team
Ensure all Data Quality KPIs (Key Performance Indicators) are met
Ensure that the company s master data business rules, policies and procedures are adhered
Identify gaps/missing information and coordinate with client stakeholders to fill those gaps
Identify continuous improvement opportunities
Qualifications we seek in you
Minimum Qualifications
Any Graduate / Bachelor s degree; postgraduate/MBA preferred
Great at communication, collaboration (verbal and written)
Understanding of any ERP or relevant experience
Hands on experience on Reltio MDM platform would be added advantage
Preferred qualifications
Good customer handling skills
Advanced use of MS Office (Excel, PowerPoint, Word)
Ability to define & solve problems, Collect Data, Establish facts
High Energy Level
Work with business units and process experts to resolve master data issues
Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Management Trainee-Master data managementContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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