Process Associate - Disability Claims
- Genpact India
- 6 to 11 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and adventurous persons who see the world differently, and are results-oriented enough to reinvent it. Come, transform with us.
Inviting applications for the role of Process Associate- Disability Claims
In this role, you will be accountable for processing claims of individuals with policies for employee benefit product- short term disability and long-term disability.
Responsibilities
Handle end user queries received via email/calls/chat
Supervise generic email box for incoming queries and acknowledge them as per SLA
Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
Follow up with requesters/co-functional teams to provide quicker resolutions
Follow up with Suppliers/Vendors wherever required
Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
Transfer/Call out inquiries to appropriate teams for resolution
Finding opportunities to improve and organize the process
Key work
Assist users with requisition creation process and Invoice creation process
Guide users in navigating through the system for any requisition or PO related issues
Raise tickets with co-functional teams on behalf of users wherever applicable
Coordinate with different teams until the user s issue is resolved
Update SOPs with the frequent and new scenarios as and when encountered
Publish dashboard, as cooperated with the customer, on timely basis
Maintain the list of contact names and number for all the different support teams to ensure timely resolution
Domain: F&A
Qualifications:
Minimum qualifications
Graduation (Bachelor s Degree)
Customer Management Skills
E2E understanding of Procure to Pay activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)
Strong English Communication (Both written & verbal) iSpeak 5.5
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Operations Management / Process AnalysisFunctional Area: Not ApplicableRole/Responsibilies: Process Associate - Disability ClaimsContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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