VP - Contact Center
- Golden Opportunities
- 15 - 20 Years
- Chennai
- 4 years ago
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Job Description
Job Title: VP - Contact CenterCandidate Expectation :
- Minimum 15+ years of progressive operational and managerial experience
- Relevant industry experience preferred - Voice Based Customer Service Operations industry out of which atleast 5 years in a BPO environment.
- Experience with Leading Telecom Operators Network Operations HiTech Companies is preferred
- A track record of strong operational delivery managing a large team
- Ability to deal with high levels of ambiguity
- Data driven action orientated with strong reporting data analysis presentation skills and organizational abilitie
- Strong attention to detail and ability to aim at perfection.
- Ability to follow-up with multiple stakeholders and get things done Excellent interpersonal communication skills and an ability to develop and maintain professional relationships.
- Superior project management and organizational skills.
- Highly developed critical thinking and analysis skills.
- Think logically learn quickly and translate into technical and layperson terms - Excellent communication skills both spoken and written.
- Sound business judgment and an appreciation and interest in the big picture.
- Ability to define and solve unstructured business problems.
- Ability to make decisions and defend them clearly.
- Self-motivation independence and process driven thinking.
- Be highly motivated energetic disciplined and results oriented.
- Strong ethics and transparency in dealings with clients vendors colleagues and partner
Employement Category:
Employement Type: Full timeIndustry: ITESFunctional Area: Customer ServiceRole Category: VPRole/Responsibilies: VP - Contact CenterContact Details:
Company: Golden OpportunitiesLocation(s): Chennai+ View Contact
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