Minimum 15+ years of progressive operational and managerial experience
Relevant industry experience preferred - Voice Based Customer Service Operations industry out of which atleast 5 years in a BPO environment.
Experience with Leading Telecom Operators Network Operations HiTech Companies is preferred
A track record of strong operational delivery managing a large team
Ability to deal with high levels of ambiguity
Data driven action orientated with strong reporting data analysis presentation skills and organizational abilitie
Roles and Responsibilities :
Strong attention to detail and ability to aim at perfection.
Ability to follow-up with multiple stakeholders and get things done Excellent interpersonal communication skills and an ability to develop and maintain professional relationships.
Superior project management and organizational skills.
Highly developed critical thinking and analysis skills.
Think logically learn quickly and translate into technical and layperson terms - Excellent communication skills both spoken and written.
Sound business judgment and an appreciation and interest in the big picture.
Ability to define and solve unstructured business problems.
Ability to make decisions and defend them clearly.
Self-motivation independence and process driven thinking.
Be highly motivated energetic disciplined and results oriented.
Strong ethics and transparency in dealings with clients vendors colleagues and partner
Employement Category:
Employement Type: Full timeIndustry: ITESFunctional Area: Customer ServiceRole Category: VPRole/Responsibilies: VP - Contact Center