Experienced Graduates For Voice Tech Support/ Salary Upto 5 Lpa Job For 1-5 Year Exp In
- Job Shop
- 1 - 5 Years
- Bengaluru
- 4 years ago
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Job Description
Jobshop is one of India's leading BPO recruitment firms based out of Frazer Town, Bangalore.Our esteemed clients are looking to hire freshers and people with experience for Domestic/International call centers/ BPO in Bangalore, Pune, Hyderabad and Chennai
We have urgent placement offers for Technical Support, Voice process in Hyderabad
Please CALL / WHATSAPP HR 9964080*** or 080-46115600 and schedule your telephonic interviews. You can also drop by at our office in Bangalore and be placed soon.
Roles and responsibilities
Answer calls from Clients key stakeholders that includes employees, partners, vendors etc.,
Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Builds rapport and elicit problem details from service desk customers. - Resolves requests and incidents.
Handles high-level escalated problems (when required) to the appropriately experienced technician on Tier 2 and 3 Support.
Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Applies diagnostic utilities to aid in troubleshooting under minimal supervision. Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Works under limited supervision to identify and learn appropriate software and hardware used and supported by the organization.
Tests fixes to ensure problem has been adequately resolved. Knowledge of basic computer hardware (pc, mouse, monitor, keyboard) - Strong documentation skills.
Experience in a documented customer service role. Understanding of ServiceNow is an added advantage.
Preferred Qualifications: -
Excellent Verbal and Written Communication skills
Candidates with Neutral Accent without MTI
Good interpersonal skills.
Ability to present ideas in user-friendly language.
Keen attention to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience in a restaurant environment.
Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
Highly self-motivated and directed.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Education: Any Bachelors degree from reputed university
Experience: Minimum 3+ years.
Interview Process: Total 3 Rounds
Level 1 : HR Round
Level 2 : Speech X System Test (Online Assessment)
Level 3 : Ops/Client Round on Microsoft Teams
Please CALL / WHATSAPP HR 9964080*** or 080-46115600 and schedule your telephonic interviews. You can also drop by at our office in Bangalore and be placed soon.
Employement Category:
Employement Type: Full timeIndustry: ITESFunctional Area: Customer ServiceRole Category: Customer Service Executive (Voice)Role/Responsibilies: Experienced Graduates For Voice Tech Support/ Salary Upto 5 Lpa Job For 1-5 Year Exp InContact Details:
Company: Job ShopLocation(s): Bengaluru+ View Contact
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₹ 450000 - 500000
Job Shop
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