Team Lead Quality Assurance (Retail)
- Skillventory
- 6 to 11 Yrs
- Mumbai
- 4 years ago
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Job Description
Hi Candidates
Greetings of the day
We are hiring for,
Team Lead Ouality Assurance (Retail) Hiring For A Renowned NBFC
From 6 to 11 year(s) of experience
1) Building a Culture of Continuous Improvement
- Promote continuous improvement by leading Kaizen, quality circles, green
belt projects and activities for cross functional teams
- Implement project monitoring mechanisms for assessment of project
progress and subsequent success against business excellence objectives
- Develop and maintain of a knowledge/ ideas repository to capture good
practices within and outside the organization
- Track outcomes of the continuous improvement activities on an ongoing basis
and showcase success stories at internal and external forums
- Conduct feasibility studies of best practice implementation and define
activities with timelines
2) Process Excellence
- Ensure that SOPs are updated regularly to reflect improvements and changes
in existing products
- Manage the creation of SOPs for new products related to the Operations
function
- Define and agree on SLAs for key operational activities for the respective lines
of business
- Oversee TAT monitoring and FTR reporting, identify improvement
opportunities and devise ways to improve these parameters
- Drive participation in quality initiatives across all units of the Operations
department
3) Internal Operations Audit Management
- Build an audit plan covering all necessary functions and processes as per
diverse compliance requirements and oversee roll out
- Oversee preparation of an audit calendar for the year and share it with the
Section Head and preparation of checklists that can be used for the audit
process
- Drive timely commencement and closure of all internal audits as per plan,
and recommend resolutions for process gaps identified and escalate higher
order incidents and critical process gaps
Oversee audit report preparation and review audit findings, suggestions,
remarks and actions with timelines
4) External Operations Audit Facilitation
- Support the Section Head in ensuring that the external audits run smoothly
- Ensure data and information is made readily available for external auditors
and manage timely closure of queries raised by auditors
- Discuss and understand audit findings and observations with the auditors and
provide rationalization to remove irrelevant comments and observations
- Communicate audit findings and critical observations to respective operations
unit and the Section Head
- Draw up an implementation plan to drive audit actions and track them for
closure
5) Risk Management & Internal Controls
- Manage recording, implementation and review of internal controls and
operational risk mitigation mechanisms
Ensure all incidents are recorded and CAPA is maintained for the respective
lines of business
- Ensure CAPA data is ISO ready and made easily available, when required
- Manage classification the risks, identification of the control measures and
testing on an ongoing basis, and ensure availability of updated RCM
information
- Periodic Dashboard on critical Regulatory , Reputational, Financial , Fraud Risk
items and assurance level on effective control in place
- Share the status of Control Testing and SOP adherence scorecard on periodic
basis with section Heads and Unit Heads.
- Control and Governance Automation along with use of CAAT Based detective
tool for timely rectification.
6) MIS/Reporting and Reconciliation Activity
- Share MIS and reports on audits, new process development, process
enhancement, and continuous improvement initiatives with Section Head
regularly
- Escalate higher order process gaps and issues to Section Head
- Manage cross verification of physical collaterals provided by customers
against system entries made by the Operations team
- Review tracking of open entries provided by Accounts team by liaising with
the banks to identify customers and intimate Operations team to pass the
entries
7) Project Management
- Handling Adhoc / directives projects (Internal / External) and providing status
update to Section &am Unit Heads periodically.
- Ascertain the road blocks in execution of critical projects and facilitate
smooth closures
- Liaising with external vendors for executing automation / control tool which
in turn upheld the operations efficiency
Regards,
Hr Team
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial ServicesRole Category: Quality (QA-QC)Functional Area: Not ApplicableRole/Responsibilies: Team Lead Quality Assurance (Retail)Contact Details:
Company: SkillventoryLocation(s): Mumbai
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