Walk-in For Drug Safety Associate - MICC ( @ Boiclinica

Job Location : Mysore, Karnataka

YEARS OF EXPERIENCE: Freshers

SHIFT TIMINGS : US shift ( With cab facility)

EDUCATION: Graduates / Post Graduates in Pharmacy,  Nursing, Dental or any equivalent

Essential Duties and Responsibilities:

Receive and process assigned voicemails
Update the Voicemail Tracker
Receive information or inquiry through phone call/email/fax/mail and create a record in Track Wise and IRMS
Attach product replacement authorization form in Track Wise, if inquiry involves replacement request
Follow Track Wise Convention guide while handling and managing product complaints.
Receive information or inquiry through phone call/email/fax/mail and process them in IRMS
Generate reports related to inquiries received through phone call/email/fax/mail
Enter all the relevant information received through phone calls/email/fax/mail into IRMS
Enter all the information pertaining to non-significant phone caIIs, emails, faxes for internal tracking and reconciliation
Responsible for receiving phone calls related to adverse events and for book-in of cases received by all source types (phone call/email/fax/mail) into ARIS-g
Responsible for following good documentation practices while completing AEM form
Responsible for triaging of case
Responsible for attaching AEM form or other source documentation to case.
Use IRMS to create contacts for callers with inquiries related to AE/PC/MI.
Thorough understanding of use of FAQs and product labeling to answer medical information inquiries
Thorough understanding of regulatory requirements for safety reporting

Other Responsibilities:

Follow departmental AE workflow procedures
Closure and deletion of Cases
Perform any other drug safety related activities as assigned
Specialized Knowledge and Skills:

Basic competence with medical and therapeutic terminology
Understanding of Patient Safety regulatory obligation
Good attention to detail
Ability to deliver within established timelines
Fluency in Spoken and written English and excellent comprehension

Communication Skills:

Excellent written/oral communication
Strong interpersonal skills required to interact with clients, management, and peers effectively.