Process Developer- Customer Service
- Genpact India
- 4 to 7 Yrs
- Hyderabad
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of Process Developer, Customer Service
In this role, you will be responsible for exhibiting innovation and intuition in identifying areas requiring operational adaptation and improvement. Active user of the Internet and online applications.
Responsibilities
Respond to customer queries and concerns
Provide support on customers account & improve Customers experience.
Ability to provide great customer experience / solve customer issues/ Ability to upsell
Maintain a deep understanding of client processes and policies
Reproduce customer issues and call out product bugs
Provide excellent customer service to our customers
Demonstrate the capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Preferred qualifications
Work experience in Customer Service with experience in credit cards/banking
Relevant experience in a customer service role chat/email/voice
Analytical skills with customer-centric approach
Excellent proficiency with English & Hindi
Ability to work on a flexible rotating schedule 24x7 (including weekend shift)
Good attention to detail
Minimum qualifications
Any graduate degree or equivalent with an excellent academic record
Effective probing skills and analyzing / understanding skills
Excellent Interpersonal Skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Process Developer- Customer ServiceContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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