Maintains the Profit and Loss statement and Balance Sheet for the branch
Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank
Sustained revenue generation for the branch through cross sell of TPP, RA and BB products
Ensures Efficient complaint management within specified TATs
Drives high service scores
Conducts customer engagement programs and marketing events
Ensures Upkeep of the Branch and ATM and raises issues if required
Liaises with respective teams for effective and efficient Fraud Management within the cluster
Ensures branch compliance with Banks policies and processes
Ensures timely submission of MIS reports
Ensures safety and security of Bank and customer's assets
Ensures Audit related deliverables both internal and external are met as per the prescribed norm
Tracks and monitors daily productivity and book movement of the branch
Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required
Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.