Lead Consultant - SCCM Infra Support
- Genpact India
- 2 to 7 Yrs
- Hyderabad
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Lead Consultant - SCCM Infra Support and Deployment
Responsibilities
- Customer Support/Success engineer would be involved in delivering and supporting technical solution for organizations VDI components and Azure.
- Maintain corporate standard PC/Mac/Laptop images
- Prepare, install and support Windows and Mac OS systems
- Troubleshooting of complex incidents or those that simply need desk side assistance
- To create and update in-house documentation for the IT Service Desk
- Liaise with other IT teams regarding incidents requiring multiple discipline involvement
- Understand and comply with licensing requirements for software installed
- Understand and adhere to all elements of technical standards and security policy Understand and adhere to all elements of change management process
- Maintain an understanding of business direction and technical strategy; providing advice and guidance to influence this where appropriate
- Thorough knowledge of and compliance with procedures and standards
- Microsoft Endpoint Management - Responsible for device management, maintaining the Intune/Autopilot environment OSD creation/maintenance, application packaging/deployment, Windows patching, hardware specs, etc.
- Administer, integrate and co-management (Intune-SCCM)
- Device Management - JAMF and Intune MDM
- Knowledge of SCCM Server upgrades, setting up remote SCCM Distribution points and be able to manage service point to provide policy and download content
- Provide engineering, software programming and scripting to support the release of new business applications functionality by deploying automatic installation packages
- Provide the application packages and feature updates to testing team for User Acceptance tests performing
- Retrieve the tested packages and feature updates for further deployment
- Provide application packaging services including releasing system software and applications into production, retiring applications and system software and the handling of exceptions
- Assure at a global level the software, patches and features updates deployment
- Coordinate Software deployments
- Conduct the deployment reviews and share results with customer
- Monitor the deployment issues and report on the deployment process
- Ensure SCCM client maintenance is running on the workstations
- Support, respond- to and resolve ad- hoc questions and issues from application owners, software developers and application package requestors and provide timely responses and solutions
- Be responsible for the full day- to- day operation of the application packaging services, including supporting software for use in Client environment and ensuring that only single versions of software are in use
- Report to client on the application packaging services activity and highlight any issues that require intervention
- Strong communication skills
Qualifications we seek in you
Minimum Qualifications- Graduate in any stream
- Planning and implementation of SCCM Patch management
- Good documentation skills to document processes to be published as service manuals.
- Knowledge and experience of supporting CAD and/or Adobe software
- Excellent working knowledge and experience with the Microsoft Office suite - Office 2013 and/or M365
- Desktop networking issues and diagnostics (TCP/IP/DNS etc)
- A general understanding of network technologies, VPN, remote access solutions, Terminal Servers & virus protection tools (Symantec)
- Strong interpersonal skills and the ability to effectively communicate with a wide variety of people at all levels
- Excellent written and verbal communication skills articulate and diplomatic manner
- Resilient to cope with conflicting demands and able to prioritize duties and work under pressure
- Able to demonstrate initiative and a proactive approach to daily tasks
- Able to work independently and as part of an effective team
- Methodical, accurate and consistent attention to detail
- Ability to demonstrate a high degree of flexibility including shift and out of hours working
- Excellent organizational skills
- Able to manage sensitive and sometimes confidential information
- Self-motivated and able to take responsibility
- Able to manage and prioritize tasks and time efficiently
- Flexible attitude
- High level of technical awareness with PC s, Macs, Laptops and remote working
- Excellent working knowledge and experience with Microsoft Operating Systems including Windows 7,8,10
- Excellent working knowledge of the following within SCCM 2016
- Createimport applications and packages within SCCM
- Create application task sequences
- Troubleshoot application delivery issues
- Application delivery planningimplementation
OSD Creation and delivery via SCCM 2016
- Task sequencing building and troubleshooting
- HW Driver import and troubleshooting
- User State Migration
- UDI splash screen building
- Application delivery at build time
- WIM Build and Capture creationtroubleshooting
- MDT
- Windows 7, 8 and 10 Deployment experience
- Security Patch management with SCCM 2016
- Windows Updates
- Planning and implementation of SCCM Patch management
- Good documentation skills to document processes to be published as service manuals.
- Knowledge and experience of supporting CAD and/or Adobe software
- Excellent working knowledge and experience with the Microsoft Office suite - Office 2013 and/or M365
- Desktop networking issues and diagnostics (TCP/IP/DNS etc)
- A general understanding of network technologies, VPN, remote access solutions, Terminal Servers & virus protection tools (Symantec)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Lead Consultant - SCCM Infra Support andContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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