Customer Support Representative required in
- Adal Immigrations
- 2 to 7 Yrs
- Multinational, Abroad
- 4 years ago
- Email to a friend
- Report this job
Job Description
CALL & WHATS APP TO MS. AKANSHA +91-9311380***
Take ownership of customer issues
Customer service reps must take ownership of the customers problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.
Troubleshoot problems and see them through to resolution
Its important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience. Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution.
Escalate unresolved issues to the appropriate internal teams
A lot of times in customer support, there are issues which are highly technical or beyond the scope of what a service rep can handle on the spot. For such cases, the support agent needs to make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it.
Collect prompt and accurate feedback from customers
The work of a support rep does not end at just resolving a customer issue. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customers suggestions on what can potentially improve their experience.
Document knowledge in the form of solution articles
The solution to every customer problem provides a valuable learning experience to service reps. They should be able to document this knowledge in the form of help content or solution articles so that the same problems dont occur in the future.
Master the use of a helpdesk software
All of the above tasks can be made easier if your company is using a dedicated customer support software. Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Customer Support Representative required inContact Details:
Company: Adal immigrationsLocation(s): Multinational, Abroad
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Adal Immigrations
ADAL IMMIGRATIONS IS THE STEERING AND INFORMATION TOOL TO ENSURE A SOOTHING AND UNINTERRUPTED TRANSITION FOR OUR CLIENTS RELOCATING ABROAD. ADAL IMMIGRATIONS IS THE LEADING IMMIGRATION CONSULTANCY FIRM IN INDIA.
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