Urgently!! Hiring For Quality Analyst in
- Aegis Customer Support
- 1 to 3 Yrs
- Lucknow
- 2 years ago
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Job Description
Experience :Minimum 6 months experience as QA in ecommerce.
- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to CS team lead and manager.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Monitors email customer contacts.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates calibration sessions for CS staff.
- Provides feedback to CS agents, team leader, assistant managers, and Managers
- Prepares and analyzes internal and external quality reports for management staff review
- Verify all invalid escalations from their agents daily and prepare reports
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Urgently!! Hiring For Quality Analyst in
Contact Details:
Company: Aegis Customer SupportLocation(s): Lucknow
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Aegis Customer Support
For more than 25 years we've held an organisation-wide conviction, that it's our job to be the front line promoting and protecting your brand. Some of the world's most prominent industry leaders, from telecommunication giants to technology power houses entrust STARTEK to uphold their reputations and...
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