DG - Assistant Manager - Banking Core
- Genpact India
- 5 to 11 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Senior Manager, Banking
Handle client operations with ease via exhibiting knowledge on retail, personal banking and commercial lending as a subject matter authority
Balance the day-to-day operations and partner with transition, transformation for setting new operations
Engage in new client pilots, solution and review processes for new opportunities.
Lead and empower staff to deliver customer service perfection
Use quality supervising data management system to compile and track performance at team and level.
Responsible for getting teams people metrics in control and responsible for attrition.
Agile in taking initiative and accountability for consistently achieving goals and delivering on expectations with an ease of adaptability to a dynamic work environment
Prepares and analyzes internal and external quality reports for management staff review
Participates in discussions cross-functional teams on process standardization, process improvements, system validation, customization, and integration of new tools and technologies
Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards
Qualifications we seek in you
Minimum qualifications
Graduate (any stream), preferably Commerce
Proven experience in banking sector and handled big teams as a TL with excellent partner and customer management.
Preferred Qualifications
Excellent data analytics skills and knowledge of Banking Domain
Good understanding of different types of Lending operations
Good project management, documentation and process orientation skills
Can generate interest and understanding of sophisticated areas through persuasive communication;
Good interpersonal and teamwork skills to work efficiently with different internal and external teams
Good customer and partner management. Build excellent relations with customers. Must demonstrate and cultivate customer focus, collaboration, accountability, initiative and innovation
High on personal integrity
Proficiency with office tools like MS Word, MS excel & power point.
Must be able to demonstrate high level of self-motivation, energy and flexibility
Responsibility of people metrics delivery and Operations SLAs.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Operations ManagementFunctional Area: Not ApplicableRole/Responsibilies: DG - Assistant Manager - Banking CoreContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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