Customer Care Advisor
- Tech Mahindra Business
- 1 to 6 Yrs
- Mumbai
- 4 years ago
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Job Description
Greetings from Tech Mahindra !!
We are currently hiring people with at least 6 months of BPO experience for Customer Service Executive
Need Immediate Joiners
Freshers or people with NON BPO experience do not apply.
-People who are a having experience with proper IVR calling system in Banks, Edutech Companies can apply.
*Location- Malad
*ELIGIBILITY
1) Graduates/HSC candidates with a minimum of 6 months of domestic/International BPO experience in Voice
2) SSC with a minimum of 1 year of international BPO experience in Voice
3) Age Limit is 18-44yrs
*Responsibilities of candidates include:
- Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints
- Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
- Follow up to ensure that appropriate actions are taken on customer requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Process- UK/Australia
Shift- 24*7
Week-off- 2(rotational)
**Voice Process**
Excellent communication skills in English for the voice process.
Salary : Good hike on last drawn Salary + Floor Incentives + OT
KINDLY NOTE ALL THE JOINERS ARE ELIGIBLE FOR CENTRALISED PICKUP AND DROP
FACILITY
Transport Boundaries are as follows:
Western line : Churchgate - Virar
Central line: CSMT - Thane
Harbour line: CSMT Vashi
Interested candidates can call Janet Gomes on 8097016*** or can mail their cvs at
Ja********s@te*********a.com
Thanks & Regards,
Janet Gomes
HR Team,
Tech Mahindra Business Services Ltd
Spectrum Towers, Mindspace, Chincholi Bunder Link Road,
Malad (West).
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Care ExecutiveFunctional Area: Not ApplicableRole/Responsibilies: Customer Care AdvisorContact Details:
Company: Tech Mahindra BusinessLocation(s): Mumbai
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Tech Mahindra Business
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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