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Team Lead- International voice - Chennai @ Hexaware Technologies

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 Team Lead- International voice - Chennai

Job Description

Experience
Candidates should have at least 6 months to 2 years of experience in Handling a Voice (outbound or Inbound) team, must have experience in US, CA, AUS or UK based voice processes.
Technical Competencies: (Job related)
Good Knowledge of MS Excel and PowerPoint.
Good Analytical skills, should be able to highlight the observation with the daily, weekly and monthly production data.
Should manage the team independently with a very minimum support from the AM.
Should be able to communicate with the client as and when required independently.
Need to keep the team members motivated and provide feedback regularly.
Soft Skills: (Job related)
Good communication both verbal and written communication & Interpersonal skills
Should be a go-getter
Should be able to take decisions independently

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Team Leader
Role/Responsibilies: Team Lead- International voice - Chennai

Contact Details:

Company: Hexaware Technologies
Location(s): Mumbai

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₹ 300000 - 550000

Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...