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Quality Analyst (Chat - Voice) - Mumbai @ PES Hr Services

Home > Customer Care Executive (Call Centre)

 Quality Analyst (Chat - Voice) - Mumbai

Job Description

Hiring for an Leading MNC Company

Position : Quality Analyst

Experience : 1 to 6 Years

Notice Period : 15 days or Immediate

Job Description

Mandatory Quality Analyst (Chat + voice)

Good /Excellent communication skills

knowledge on QA tools

Advanced skills into Excel (charts, formulas, conditional formatting, graphs/charts, vlookup, quartiling),

Experience on presentation development & PowerPoint

Need Problem solving approach

Need to be good with data analysis

Shift timing :General

Job Roles and Responsibilities.

Ability to understand the organization's business objectives and goals, analyze recorded audio and audio-based data sets for critical insights

Provides ongoing speech category design

Ability to determine opportunities through analysis of current or future trends

Weekly/monthly reporting to management and business units

Structures an analytical approach to finding and solving core business problems seeking to advance the current efforts or processes

Clearly articulates thoughts and ideas in oral and written presentations

Contributes creative ideas to conduct thorough analysis to estimate risk/reward

Assists other users with data analysis as needed

Diligently capturing combinations of keywords & phrases within the system for optimal configurations performance.

If interested send your Resume on md***d@pe**r.com or 7208208***

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Quality Analyst (Chat - Voice) - Mumbai

Contact Details:

Company: PES HR Services
Location(s): Multi-City, India

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₹ 30 - 34 Lakh/Yr

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PES Hr Services

Company is one of the leading names involved when it comes to offering solutions pertaining to the web in order to cater with the demands of the corporate world. With a team of dedicated individuals and the trust that our customers have in us, we have reached the great heights. With a well-establish...

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