Reliance Jio hiring Advisors Linguistic @ Reliance Industries

Job Description

Grab the Opportunity to work with Reliance Jio as an Advisor for Inbound/Outbound Process WFH

"HINDI & ENGLISH Language is Mandatory"

Job Responsibilities:

1. Manage all customer interactions as rostered within parameters

2. Demonstrate ownership on calls when contacted by customer

3. Respond to all customers in appropriate tone and language

4. Offer a solution-based approach for all customer interactions

5. Educate the customer at every given possible opportunity

6. Ensure updating of products, system, process and policy knowledge

7. Adhere to rostered timing, scheduled shifts and activities

8. Capture customer details and data relevant to the call or service

9. Resolve customer queries within agreed timelines

10. Manage outbound campaigns as per business requirement

11. Increase, develop and retain customer base through relationship building and service

12. Follow all contact center policies, procedures, code of conduct and legislative requirements

Skills and Competencies:

1. Speak local language ( Tamil, Kannada, Telugu, Malayalam)

2. Basic computer knowledge

3. Problem solving skills

4. Customer focus

5. Technical orientation

6. Attention to detail

7. Service mindset

Education:

10 + 2 / Graduation degree in any discipline

Experience:

Fresher or Experience

Contact: Between 11 AM to 6 PM

Nagarjun KS

9380523***

na********s@***.com

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Freshers

Education

Under Graduation: Graduation Not Required
Post Graduation: Any Postgraduate

Contact Details:

Company: Reliance Industries
Address: 5, TTC Industrial Area,,Reliance Corporate Park,Th, ane Belapur Road,Ghansoli, Navi Mumbai, THANE, Maharashtra, India
Location(s): Hyderabad

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Keyskills:   Contact Center Problem Solving Calling Relationship Building Customer Focus