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Customer Care Executive @ Tech Mahindra Business

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 Customer Care Executive

Job Description

Sieze the Moment !! Greetings from Tech Mahindra !!

We are currently hiring for Customer Care Executive
Location- Malad , MUMBAI.

Eligibility
1) Graduates/HSC candidates with a minimum of 6 months of domestic/International BPO experience in voice.
2) SSC with a minimum of 1 year of international BPO experience in voice.
3) Age Limit is 18-44yrs

Responsibilities of candidates include:
Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints
Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
Follow up to ensure that appropriate actions are taken on customer requests
Refer unresolved customer grievances or special requests to designated departments for further investigation

Process- UK/AUS/IRL Process
Shift- 24*7
Week-off- 2(rotational)

Chat and Voice

Excellent communication skills in English for the voice process.

Salary : Good hike on last drawn Salary + Floor Incentives + OT

KINDLY NOTE ALL THE JOINERS ARE ELIGIBLE FOR CENTRALISED PICKUP AND DROP FACILITY

Transport Boundaries are as follows:
Western line : Churchgate -Virar
Central line: CSMT - Thane
Harbour line: CSMT Vashi

IMMEDIATE JOINING 

Thanks.

For more details contact Jyothy Nair on 9869668***

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Executive

Contact Details:

Company: Tech Mahindra Business
Location(s): Mumbai

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₹ 1.5 - 4.5 Lakh/Yr

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Tech Mahindra Business

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...