Customer Service Representative @ Wipro Hr Services

Job Description

Your Impact as a Customer Service Representative Customer Service through calls, Chats & emails Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, HandleTime & Customer Effort Maintain Internal & Client level delivery quality on calls, chats & email conversations Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation & follow-up Identify, share and support operational improvements You bring knowledge & expertise Required Experience Experience 0- 2 yrs. Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MS Office Defined career roadmap which offers growth opportunities Performance based incentive program Investment in talent development and skills enhancement Work life balance with 5 day work week Collaborative environment with best in class professionals Focus on colleague engagement and ***@wo*k Depends on Process/Client alignmen Roles & Responsibilities: Qualifications: Education Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons) Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience,

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

Contact Details:

Company: Wipro
Location(s): Noida, Gurugram

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