DG - Manager - Banking and Capital Market
- Genpact India
- 5 to 11 Yrs
- Jaipur
- 4 years ago
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Job Description
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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Customer Service Manager
In this role, you will be working as an operations Manager, will be leading a team of 100+ employees and ~10+ Front Line Managers.
Responsibilities
Supervises service delivery and ensures excellence in service levels. Ensures deadlines and targets are met.
Promote goodwill and a positive image of the Company
Provide leadership to assigned personnel through effective objective setting, delegation, motivation, and communication
Conduct regular meetings to ensure that personnel is well informed of changes in policies and procedures. Discusses areas needing improvement.
Oversee the activities of Call Center Representatives
Assign, schedule, and coordinate personnel.
Direct daily operations.
Identify, develop, and implement training programs as appropriate. Ensures that Call Center reps are thoroughly trained in all products and services
Conduct performance appraisals
Provide measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed. Should be able to coach, mentor, and help all his/her direct reports to be motivated and engaged to grow their career with Genpact
Assist in interviewing and assigning new personnel as necessary
Qualifications we seek in you
Minimum qualifications
Graduate (any stream)
Preferred qualifications
Previous experience in a Banking operations delivery lead role
Effective probing skills and analyzing / understanding skills
Problem-solving skills with customer-centric approach Demonstrated proficiency with written English and with neutral English accent
Must be able to work on a flexible schedule (including weekend shift)
Good attention to detail
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: DG - Manager - Banking and Capital MarketContact Details:
Company: Genpact IndiaLocation(s): Jaipur
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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