DG - Senior Associate - Technical Support
- Genpact India
- 3 to 8 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of Senior Associate,Technical Support AssociateResponsibilities- Do Pre-checks on Windows server to ensure they are meeting minimum pre-requisites for application upgrade along with current status of Application.
- Upgrade the application to latest version on the scheduled date and time within the defined downtime.
- Timely communicate Upgrade status to Internal as well as External Stakeholders via Email.
- Perform post checks on the server after successful completion of application upgrade to ensure 100% functionality of applications.
- Complete Documentation of application upgrade on Salesforce service cloud to ensure 100% compliance.
- Perform Proactive Technical Assessments on Site servers to validate functionality of application.
Minimum qualifications
- Graduate in IT/CSE/ECE - (B.Tech Preferred)
- Good knowledge of Microsoft Windows Servers and Networking concepts.
- Excellent in written and verbal communication.
- Previous working experience in a similar kind of industry will be an added advantage.
- Ensure 100% adherence to SOP s and compliance rules and regulations.
- Ability to Handle Pressure and work in a US shift environment.
- Working knowledge of Windows Server
- Knowledge of Basic Networking Concepts.
- Basic Knowledge of Internet Information Services.
- Basic knowledge in Microsoft SQL Server.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: DG - Senior Associate - Technical SupportContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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