Wipro is Hiring For Customer Service_HR
- Wipro
- 0 - 3 years
- Mumbai
- 4 years ago
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Job Description
Wipro is Hiring Customer Service for Mumbai.
Kindly apply on the job posting or email your CV on ha*************2@wi**o.com
Roles and Responsibilities
- Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
- Understand customer queries received through calls and act accordingly.
- Maintain a healthy and clean work environment & adhere to company policies and procedure.
- Continuous up gradation of process knowledge as required
Desired Candidate Profile
- Excellent communication skills.
- Comprehension - Ability to clearly understand the problem statement
- Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
- Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
- Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs
Requirements:
- Must have
- Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).
- Comprehension skills to understand & communicate with all customers effectively.
- Telephone etiquettes.
- Good to have
- Must be comfortable with Work From Office
- Must be comfortable with rotational shifts (night shift)
- Excellent communication & Immediate joiner
- Worked in Airlines Industry/ (reservation & ticketing)
- IATA certified/Trained on foundation/consultant course (Airlines business)
- Work on track & trace ( for logistic business)
- Experience of 0-3 years desirable.
- Experience in international call center will be an advantage.
- Hospitality industry candidates from e.g. hotels, supply chain industry or any other service industry.
- Experience of Air travel would be desired.
- Knowledge of Western culture would be an added advantage. (USA/UK culture)
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeEducation
Under Graduation: Graduation Not RequiredPost Graduation: M.Tech in Electronics/Telecommunication, MS/M.Sc(Science) in Electronics & Embedded Technology, Physics, ElectronicsDoctorate: Any Doctorate, Doctorate Not RequiredContact Details:
Company: WiproAddress: WIPRO LTDLocation(s): Mumbai+ View Contact
Keyskills: Customer Service Voice Process International Voice Process Inbound Process BPO Communication Skills International Process International BPO
Fraud Alert to job seekers!
₹ 1,00,000 - 2,25,000 P.A
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