Management Trainee - IT Change
- Genpact India
- 3 to 8 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
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Are you the one we are looking for
Inviting applications for the role of Management Trainee, IT Change & Configuration Management
- In this role, employee should possess good relationship leadership skills with colleagues, seniors & leads
- Your role requires decent verbal and written communication capabilities
- You will need problem-solving skills and the ability to logically break down a problem into smaller manageable parts to seek.
- Employee should be an Individual contributor and a great teammate
- Ability to work optimally in virtual, geographically dispersed and cross-cultural environments.
- Should have good hold in reporting logics/ process metric from Configuration Management perspective with a good hand in MS Excel based reporting & Power Point.
- You need to have an Exposure to Service Modeling CMDB framework & should be proficient with working on ITSM ticketing platform (Remedy / Service Now etc.)
- Employee should have Infra CI Discovery knowledge including Cloud & In-house
- Proficient in working with different Datasets
- You should have experience in configuring the Data precedence rules, CI identification & reconciliation rules along with the respective jobs
The Service Asset & Configuration Management (SACM) Manager is capable for the management and compliance of Asset & Configuration data to support the day-to-day delivery of the BAU processes SACM Team service levels are met, and services are always delivered. The key responsibility is to be reliable, repeatable, and accurate data is Stored in the Database (CMDB). In addition, a key responsibility of the role in Operating Model, Roles & Responsibilities and Processes related to SACM are well understood and communicated to the wider Technology group.
Responsibilities- Ensure the capture of complete and accurate configuration information for all infrastructure, applications and services and the accurate representation in the CMDB
- Assist the wider community in mitigation of Control Issues that are dependent on the SACM processes or policies as defined
- Ensure the SACM team operates according to their defined function, and individual members are allocated the accurate work according to the role they perform
- Mentor the agreed Key Performance Indicators and ensure all targets are met relating to delivery
- Work with Tools team to ensure Discovery & CMDB are in synchronization
- Provide timely updates to management, detailing priorities and progress, against the SACM strategy
- Define and implement service improvements where required
- Assist the SACM Process Owner in defining and implementing any new processes or procedures, or changes to existing ones
- Ensure that the integrity of the CMDB is maintained and coordinated with other key operational processes especially with Incident, Problem and Change Management
- Perform Audits w.r.t. Incident & Change Management to identify Unauthorized changes
- CI Baseline creation and audit
- Conduct periodic training for the internal and external partners
- Manage and promote use of the SACM Process, Procedures and Technologies including:
- CI Availability
- CMDB reporting
- Data quality monitoring
- Duplicate CI remediation
- Configuration/Discovery data and Service Mappings
- Involve in Testing while system upgrade
- Gather reporting requirements and accountable to deliver on ad-hoc basis
- Ensure the partner understands and follows all relevant policies and procedures relevant to their function
- Establish and maintain relationships with key partners, Service Managers and Tools & Support Teams
- Raise any issues to management in a timely manner
- Be a transparent leader across the team and Technology Operations
- Measure & Track:
- CMDB coverage % of new Services & Products
- CI relationship compliance for Incidents & Change tickets
- Service v/s Product Uptime Reporting (per CI relationship in CMDB)
- Blank / Junk / Incorrect CI data within CMDB
- Work with Technology Tracks to ensure that they understand their responsibilities in context of the organization s Configuration Management policy and procedures
- Periodically educate Technology Tracks on how to use the relationships in CMDB in order to maintain and manage the infrastructure more efficiently
- Execute the responsibilities of a Configuration Coordinator/Librarian if the volume of changes does not warrant resource support
- Prepare for Configuration Audits to cover both: The infrastructure that is discoverable and not discoverable using the discovery tools
- Define and produce the CMDB reports in line with the requirements of the customer
- Configuration Management Process Owner/Librarians to expand the scope of CMDB as per the company Management Plan
- Define the CMDB Access policy and approve/reject the requests for special access requirements as and when they arrive, in accordance with the access policy
- Periodic Process & Tool s Trainings & Assessments for Vertical partners
- Directs, prioritizes & schedules audits; ensures that corrective actions identified in Process and/or Database audits are carried out via Audit & Report
- Bachelors degree in Commerce / Computer Science.
- Awareness / exposure of holistic level IT Infrastructure setup
- Meaningful experience in core IT Service Management (Incident / Change / Config Mgmt.)
ITIL v3 / v4 Foundation certified
Holding any ITSM platform certification will be preferredTech Certifications like MCSE/CCNA/ Cloud (AWS/Azure) would be an added advantage
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Management Trainee - IT Change &Contact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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