Job Description
Technical support/helpdesk employee you'll be monitoring and maintaining the computer systems and networks within an organization in a technical support role.
If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to.
Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.
You could work for software or equipment suppliers providing after-sales support or companies that specialize in providing IT maintenance and support. Alternatively, you may work in-house, supporting the rest of the business with their ongoing IT requirements.
Some tasks you may be involved in include:
Working with customers/employees to identify computer problems and advising on the solution
Logging and keeping records of customer/employee queries
Analysing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers/employees can try to fix problems themselves
Working with field engineers to visit customers/employees if the problem is more serious
Testing and fixing faulty equipment
If you are interested please send me your resume@
Employement Category:
Employement Type: Full time
Industry: IT
Functional Area: IT- Hardware
Role Category: System Administrator
Role/Responsibilies: Urgent Opening for Technical Support Engineer
Contact Details:
Company: Rattan Enterprises
Location(s): Ghaziabad