Process Trainer - Noida - Xavient Software
- Xavient Software
- 1 - 5 years
- Noida, Gurugram
- 4 years ago
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Job Description
Greetings Candidates
Telus International is hiring for process Trainers-
Position Summary
The trainers main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.
Requirements
- Completed graduation
- Minimum 1 year as a Sales trainer
- Sales background
- Willing to work in graveyard shift
- Willing to work from office
Functional Responsibilities
- Planning and Preparing: Creates lesson plans for training delivery; Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client); Prepares materials and resources for training delivery; Reserves training room and equipment; Checks equipment and networks for functionality and access; Reviews and masters all content and activities for instruction.
- Training Delivery: Provides clear instruction using a variety of techniques and activities; Enforces adherence and attendance of participants; Maintains a positive learning environment; Evaluates learning and mastery of content, skills and procedures; Provides feedback and guidance to learners; Enforces company rules and policies during training hours.
- Training Reports: Completes daily, weekly, and end of training reports and submit to all pertinent parties; Signs off trainees with individual reports to the operations supervisor; Records and explains training attrition; Recommends changes to curriculum, methods or activities based on observations during training delivery.
- Needs Analysis: Partners with QA to determine areas of opportunity in CSR performance; Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs; Recommends training initiatives to support operations in surpassing KPIs and metrics; Develops action plans to remedy deficiencies.
- Updating and Maintaining Knowledge: Takes calls meeting the account weekly quota; Performs quality audits to meet the account weekly quota; Attends calibration sessions; Reads all new processes and procedures provided by the client and/or operations; Receives refresher training as necessary; Remains informed and current in instruction practices, teaching methodologies and training best practices.
Interested candidates can apply or mail there updated CV on pr**********r@te***************l.com
Thanks & Regards,
Prabhjot
Job Classification
Industry: BPO / Call CentreFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: FreshersEducation
Under Graduation: Any GraduatePost Graduation: MCA in Computers, M.Tech in Electronics/TelecommunicationDoctorate: Any DoctorateContact Details:
Company: Telus International IndiaAddress: 6th Floor,,,,Building No 5 IT ITES SEZ Plot No 20 , 21 Sector135,NOIDA, NOIDA, Uttar Pradesh, IndiaLocation(s): Noida, Gurugram
Keyskills: Process Training Sales Training Product Training Learning Clearing Customer Service CSR Feedback Operations Training Delivery
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Xavient Information Systems (XIS) is a software services organization born and brought up in the new economy. At Xavient, we strive to maintain a fulfilling and rewarding work environment which we believe is a catalyst for great achievements.Xavient is a young, aggressive, and extremely ...
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