Hiring For IBM Technical client services/Voice
- Rivera Manpower
- 0 - 5 years
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
Greetings from Rivera Manpower Services!
Currently we are hiring for IBM for a Technical process, Please go through the job description given below and call on the given number for any further clarification.
For more information contact the number given below:
CHONREIPHY-9513900***
(Kindly WhatsApp if the number is busy)
Calls can be made from 9:30am to 6:30pm on any Weekday.
As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Responsibilities:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to End Users and External Commercial Account End Users across US And UK Clients.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service .
Required Technical and Professional Expertise :
- Minimum of up to 0-6 years of experience in IT Industry.
- Graduation is mandatory.
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results.
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Perks and Benefits:
*Attractive Incentives
*Bonus
*Incentives
*Shift Allowance
Note: Candidates should have experience into technical support voice process
Regards,
CHONREIPHY-9513900***
ch**************a@gm**l.com
Rivera Manpower Services
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: M.Tech in Any SpecializationContact Details:
Company: Rivera Manpower ServicesLocation(s): Bengaluru
Keyskills: IT Helpdesk BE International Call Center Laptop Support Calling Inbound Calls HP Voice Process infosys Outbound Calling HCL tso Desktop Support Technical Support Technical Process International BPO International Voice Process
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