Technical Support Engineer @ Adobe

Job Description

Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

• Provide a professional & proficient standard of phone and online support for global customers of Adobe Creative Cloud Applications
• Accurately collect/document all customer interactions in a case tracking database
• Communicate and articulate clearly with the customer (in both verbal and written communication)
• Call back customers waiting for follow-up in the agreed time frame
• Demonstrate ownership and willingness to resolve issues in a timely manner
• Understanding of critical issue handling procedures
• Understand the issue's business impact
• Resolve known customer issues using a knowledge base, direct use of product and operating systems, product user guides, and other reference materials
• Should forward any issues/customer concerns to next level of support for further resolution

Employement Category:

Employement Type: Full time
Industry: Recruitment
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: Technical Support Engineer

Contact Details:

Company: Adobe Consultants
Location(s): Noida, Gurugram

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